Frequently asked questions

Rim-ex is VitrA's technology for rimless WCs. Water flushes the bowl in a circle and leaves no hard-to-reach places. According to our technologies page, Rim-ex gives 95% more hygiene, and it comes in a wide choice of designs.

According to VitrA, the Rim-ex pan diverter simply pulls out for cleaning and pushes back into place. To keep the VitrA Clean properties, wipe the bowl with a soft damp cloth. Ask our showroom how the diverter comes out on your model.

Both are special treatments of the ceramic surface. Dirt and water come off a VitrA Clean surface easily, so it needs less cleaning product. VitrA Hygiene is an antibacterial surface: according to our technologies page, it means 99.9% fewer bacteria and keeps working for the product's whole life. The technology cards on each product page show which one a product has.

According to VitrA, they are left over time by minerals in the water, and sometimes by debris from the installation. Regular cleaning prevents them, so don't leave a stain for long.

VitrA recommends a ceramic eraser for scratches that have not gone through the thin glaze layer. For a deeper scratch, contact us or visit our showroom.

VitrA recommends checking the installation with an experienced installer or plumber before you buy. In our showrooms, VitrA designers will plan your bathroom in 3D; when you choose VitrA products, this service is free. Confirm the sizes and the type of installation with the showroom.

According to VitrA, acidic cleaning products burn the surface of the hinges and spoil their anti-corrosion protection. Clean the seat and hinges with a damp cotton cloth and water or soapy water.

The iron frame of VitrA concealed cisterns withstands up to 400 kg (VitrA Strong Support). It does not bend over the years and protects the wall and the ceramics from damage.

In VitrA concealed cisterns the flush volume can be set from 4 to 6 litres (VitrA Adjustable Flush), and the dual flush mechanism (VitrA Eco Flush) lets you choose a small or a full flush. The volume of each cistern is given in its product name.

Our catalogue has cisterns of several depths: from slim 8 and 9 cm models to 13, 14, 15 and 20 cm, and a 26 cm back-to-back cistern. Some are floor-mounted, others are fixed to the floor and the wall. The depth is in each cistern's name; ask our showroom which one suits your wall.

No. According to VitrA, what matters is the mechanism your cistern has: our catalogue has mechanical and pneumatic flush plates. Tell our showroom the model or code of your cistern and we will find the matching plate.

VitrA recommends a soft cloth and warm soapy water. The surface of VitrA flush plates resists scratches and wear (VitrA Premium Material), so they keep their shape and colour for years.

VitrA recommends cleaning taps of every finish with a soft cloth and warm soapy water instead of liquid detergent. Avoid acidic cleaners: if a tile or basin cleaner gets on the tap, rinse it off at once. Water marks show more on dark surfaces, so regular cleaning matters most for them.

VitrA taps are made of top-quality brass. For coloured surfaces VitrA uses its PVD technology, which is durable and protects against scratches, and a double-layer coating for matt finishes (VitrA Bright).

According to VitrA, ventilation prevents steam and condensation from building up. This matters for the life of taps, furniture and mirrors, especially after a shower or after cleaning.

According to VitrA, dirt may have got into the ceramic cartridge, which may need replacing. Contact us and our showroom will tell you the service terms. VitrA taps have a Spanish ceramic cartridge (VitrA Core Tech), and every tap is tested for 2.1 million opening and closing cycles.

VitrA thermostatic mixers are set to 38 °C by default. The thermostat keeps the chosen temperature steady, even when another tap in the house is opened. The hot and cold supplies must be connected the right way round, or the thermostat will not work.

VitrA recommends wiping furniture with a damp cloth only. Never wash it, because its core material is wood. Dry splashes promptly: a wet surface shortens the life of the furniture. Never use acid-based cleaners, which can damage the surface beyond repair.

Yes. Thanks to Aqua Protect, VitrA furniture surfaces resist moisture and direct contact with water, and the premium MDF (VitrA Premium Durability) withstands changes in temperature and humidity without cracking. VitrA still recommends ventilating the bathroom regularly.

According to VitrA, wall-hung furniture fitted correctly carries up to 70 kg. The type of wall matters too, so check with our showroom for your model and wall.

Not always. For most ranges VitrA designs the cabinet and the washbasin to match, and many cabinets in our catalogue are sold with their basin. Check any other combination with our showroom.

According to VitrA, acid-based cleaners darken mirror edges, including the vapour they give off when other surfaces in the bathroom are cleaned. Clean the mirror with warm soapy water and a damp cotton cloth, then dry it. The multi-layer protective coating of VitrA mirrors (VitrA Premium Glass) protects the edges from corrosion.

The Smart LED lighting built into VitrA mirrors is energy-efficient and uses considerably less electricity than traditional lighting. It imitates natural daylight, so you see colours accurately, and it is protected from moisture for use in the bathroom.

Yes, delivery is free within Tbilisi and Batumi and their surroundings.

Yes, we deliver to any region by post. Delivery to the regions is paid and the cost depends on the delivery address, so confirm the price with our team or showroom when you order.

Yes, besides delivery we offer a carry-in service. It is paid, and the cost depends on the products and the number of floors. A parking place near the house is required for this service.

Yes, the company installs the products it delivers. VitrA's innovative products need a professional approach, so our service staff are trained continuously. Installation is a paid service: the price depends on the type of product and on your order, so ask our showroom for it.

VitrA recommends a water pressure of 0.5 to 10 bar for its products to work smoothly. If your pressure is higher, fit a pressure reducer during installation.

According to VitrA, the plumbing must be flushed before installation, and the hot and cold water must be connected correctly, or the product, especially a thermostatic one, will not work. If you use well water, VitrA recommends having it analysed first.

Some taps are easy to install: with the V-SuperFix system a tap is fitted on the basin in 15 seconds, by hand, without any tools. Minimax taps are one example. In other cases we recommend our installation service.

The terms and periods of the warranty are set by the manufacturer for each product group and material. For example: ceramics 10 years, acrylic baths 7 years, basin, kitchen and bidet mixers 7 years, shower, concealed and floor-standing mixers 4 years, metal accessories 2-5 years, plastic products 2 years, mirrors 1 year. The period for a given product is shown on its page, on the VitrA Warranty card.

No. Your purchase is recorded in our database automatically, so you can use the warranty at any time during the warranty period: your name and the purchase details are enough.

Call us (0322 30 70 90), write on WhatsApp or by email (info@vitra.com.ge), or visit a showroom, and give us your name and the purchase details. Our team will tell you what the warranty covers in your case. Note: the warranty on sanitary fittings does not apply if no filter is fitted on the main pipe and no filtered intermediate (angle) valves are used.

Yes. With Bank of Georgia you can split the price into 4 equal parts at an effective 0%. With TBC Bank you pay in 4 equal parts, easily, quickly and on flexible terms.

Instalment and pay-in-parts plans are arranged in our showrooms: our team will explain the current terms and the Bank of Georgia and TBC Bank offers on the spot. Visit a showroom or contact us beforehand.

Add the products you want to the cart and send an order request with your name and phone number. Our team will contact you to confirm the order. You can also order by phone, on WhatsApp or in a showroom.

The company considers exchange and refund requests individually, as an exception and with prior written agreement by email. The request must be made no later than 7 calendar days after the day of delivery (for an exchange, from the date of the delivery note), and the product must be completely undamaged and in its original packaging. It is returned to the warehouse it was delivered from. Products bought online are also covered by the online sales exchange and return rules (see below).

Products bought to an individual order cannot be exchanged, products bought to a special order cannot be refunded, and clearance products can be neither exchanged nor refunded.

If you make the request before delivery and the product has not yet been handed over, 10% is deducted. When money is refunded at the customer's request, 20% of the amount paid is deducted to cover service, transport and administrative costs. Instead, you can keep the full amount, with no deduction, as a balance with the company and use it for a current or future purchase.

Products bought online are covered by the online sales exchange and return rules: except in the cases set by law, the consumer has the right to withdraw from a distance contract within 14 calendar days, without giving any reason. For a purchase, this period runs from the time you take possession of the goods. The right does not apply, for example, to goods made to the consumer's individual order or clearly tailored to their personal needs. The full terms are on the "Exchange and return terms" page.

In Tbilisi at Beliashvili 142 (private parking) and in Batumi at Sheriff Khimshiashvili 1 (street parking). There is also a VitrA x Merlons outlet and warehouse in Tbilisi (6 Luarsab Andronikashvili Street) and in Batumi (49/20 Gen. A. Abashidze St).

The showrooms in Tbilisi and Batumi are open Monday to Sunday, 10:00 to 19:00. Please call the outlets before you visit to check their hours: Tbilisi 577 99 45 75, Batumi 577 32 28 79.

Call 0322 30 70 90, message us on WhatsApp (+995 322 30 70 90) or Messenger, or email info@vitra.com.ge. The VitrA team is ready to help with product selection, project planning and order-related questions.

Yes. In our showrooms VitrA designers will put together your bathroom design in 3D with the products you choose, and with VR glasses you can step into it before the renovation starts. When you choose VitrA products, the service is free. On our website you will also find ready-made designs with VitrA products.